IKEA, Buy Back & As Is App

Building an MVP SaaS app for IKEA's sustainability programs to boost accessibility and operational efficiency

IKEA continues to prioritize reducing its climate footprint and emissions within their business. In 2021, they initiated a "Buy-back" program for sellers to trade gently used items for store credit. In 2023, the "As-Is" online program debuted, allowing members to buy second-hand items online.

Project Overview

My team and I had 2 days to explore ways to boosting sales for IKEA's second-hand online store "As Is" & facilitate the transition to a mobile app. While streamlining processes for IKEA members and employees in the "Buy-back" program.

My Role: UX Lead

I guided the end-to-end design direction. I also coordinated the design timeline and ensured alignment with business objectives, while directing, delegating task and motivating the team's efforts.

IKEA Buy-Back via App

IKEA Employee Digital Enterprise

IKEA As-is Online via App

Serene Park